Languages & Cultural Blog



January 3, 2017

Malaysia has a healthy foreign population who coexist peacefully with the locals. People from various countries come to Malaysia for tourism, business activities, education etc. Malaysia is a melting pot of cultures.

The major ethnic groups in Malaysia are the Malays, Chinese and the Indians. When conducting business in Malaysia, it is very common to run into people from all or some of these groups.

Here’s what to expect the next time you meet a client from Malaysia.

Sue Brett

December 27, 2016

The Spanish are a very open and communicative people; they value highly their families, personal relationships and cultural traditions. As Spain's economy begins its recovery, understanding this flamboyant culture is key to effectively conducting business in this Europe's fourth largest country. Learn Spanish and Spanish Business Etiquette before you go.

As Europe’s fourth largest country and among the top three most visited countries in the world, Spain is one of the prime cultural hotspots of Europe. By means of a unique cultural heritage, Spain is widely known for art, music, dance, festivities and its colorful persona.

With a population of 46.5 million, Spain’s economy is mainly comprised of tourism, textile and food processing industries. Plus the service industry of the country equates to more than 50% of the GDP, fueling the economy.

Here are our top tips for 'los negocios' in Spain. 

Sue Brett

December 16, 2016

A massive shout out to Bersin by Deloitte Deloitte Consulting LLP for a report that truly sums up the challenges and opportunities that we face in the coming year, with their top 11 predictions.

Here is our comment on each predication, along with our take out on how this impacts the people and learning space.

Sue Brett

November 17, 2016

By 2025, Millennials will comprise 75% of the global workforce. Millennials are tech-savvy, greatly ambitious, in love with change, multi-taskers and globally connected - mainly due to being immersed in the digital world from a young age.

How to Build a Millennial Workforce that "Likes" You - the top 3 game changers coming up...

Born between 1980 and 2000, this generation is bringing a whole new perspective to traditional organizational structures and working habits, which may present a management challenge for established professionals.

Their strong mindset constitutes the roots of the generation's entrepreneurial motivations, such as creating a social network that connected a billion people around the world, building startups such as Groupon, Mozilla Firefox, Foursquare and WordPress in less than a decade in their late 20s, a reach that took corporates like Walmart and Amazon several decades.

Sue Brett

November 6, 2016

As a foreigner’s first gateway to the local culture, if you work in a hotel, then you are truly an ambassador of national heritage. Russians are Europe’s fastest growing outbound travel group, so make sure that you know how to greet your guests with a few well-chosen phrases.

 36 ways to make them smile coming up...

Sue Brett

November 2, 2016

According to CNN Travel, a record breaking 1.2 billion tourists travelled abroad in 2015. Europe, the Americas, Asia and the Pacific all recorded nearly 5% increase in international arrivals. This number is predicted to double by 2035.

As a foreigner’s first gateway to the local culture, hotelier staff serve as ambassadors of national heritage. If around 8m people are employed in the hospitality and tourism industry, then you are seriously missing out if your teams are not multi-culturally savvy.

Get a peek at how to leverage the opportunity with our quick guide.

Sue Brett

October 24, 2016

The United Arab Emirates is one of the fastest growing destinations for business and leisure visitors, with its fascinating mix of the ancient and modern. Huge investment in the economic and tourism infrastructure has reinvented it as a unique strategic hub between East and West. Make sure you know how to navigate the fascinating cultural waterways of this desert country, as Expo 2020 looms. From when and when not to shake hands and greetings to being respectful of prayer times during the working day, check out our top tips for UAE Business Etiquette.


August 23, 2016

According to an article by, Global Mobility: A Win-Win For You And Your Employer, Global Mobility is an increasing phenomenon with employees eager to travel across the world in order to boost their personal and professional progress, thus enlarging the distance of Employee Mobility. However, as said by Cheryl Conner (Forbes), businesses and employees operating internationally don’t just need to comply with the profile of the clients but also need to be able to communicate with them successfully.


June 30, 2016

The United States of America has always been an ideal destination for immigrants in search of a better life, especially those from developing and ethnically diverse countries. In 1986, the Office of Minority Health (OMH) was formed to ensure that all racial and ethnic groups received the best possible healthcare which in turn led to the establishment of The Centre for Linguistic and Cultural Competence in Healthcare that made it mandatory for hospitals to provide their patients with language assistance in forms of interpretive services, both written and verbal. This has led the Healthcare Industry to hire an increasing number of professionals that are either Bi or Multilingual.

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