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Translating the Handshake Across Cultures

Translating the Handshake Across Cultures

Shaking hands may seem like a universally accepted form of greeting your counterparts, however, what would you do if the other person doesn’t offer their hand? Such as if you are greeting a woman in a conservative Muslim culture in the Middle East, or when your Japanese business contact greets you with a bow!

The Science Behind Efficient Learning

The Science Behind Efficient Learning

“I am learning all the time. The tombstone will be my diploma.” This quote by Eartha Kitt is profound in that as human beings, we never truly stop learning. We learn how to walk, how to talk, to read, write, and develop as many skills as we need to become active and functioning contributors to our society. But in the meantime, have we spent enough time learning how to learn?

Enable the Extended Enterprise with One LMS

Enable the Extended Enterprise with One LMS

A learning management system (LMS), is a learning software application designed to deliver, track and certify online courses and training. E-learning differs from traditional learning methods by using online training with real-time tracking of results, allowing for maximum time optimization and reduced costs. An LMS delivers and manages instructional content, and typically handles student...

Top Tips for UAE Cultural Etiquette

Top Tips for UAE Cultural Etiquette

Over the past 2 decades, the UAE has become a significant business and leisure destination. From its stunning architecture to its irresistible beaches, the UAE has redefined the art of hospitality in its central geographical location where “east meets west”. Make sure you know the ins and outs of UAE cultural etiquette to make the most of your trip or relocation to this...

The 4 Steps to Impactful Business Communication

The 4 Steps to Impactful Business Communication

We recognize that communication is a key skill for success and the driver for getting what we want and need, yet we often fail to recognize the most effective method of communication, the method of communication that supports shared understanding and purpose.

6 Top Tips to Get Along With Millennials at Work

6 Top Tips to Get Along With Millennials at Work

Companies are putting in serious efforts to make the millennials feel welcome without undermining those that came ahead of them. While it might be tricky, it is not impossible. After all, age is just a number!
Here are our top tips on how you can get along with millennials in the workplace.

What Are the World’s Most Powerful Languages?

worlds-most-powerful-languages

“To have another language is to possess a second soul.” This famous quote by Charlemagne is especially significant in an increasingly globalized world, where functionality in multiple languages may be considered as the passport of a true global citizen. Therefore in a world with over 6000 spoken dialects, what languages would be the most useful to maximize communication? The following is a list...

7 Essential Skills Every Call Center Agent Needs to Be Successful

7 Essential Skills Every Call Center Agent Needs to Be Successful

Even with state-of-the-art virtual contact center software with every feature available, the precise equipment, and numerous reporting dashboards, an effective call center is only ultimately as good as it agents. Statistics from the 2016 Customer Engagement Index survey conducted by [24]7 showed that 47% of customers were likely to take their business to a competitor within one day of...

10 Steps to Get Ready for a Leadership Role

10 Steps to Get Ready for a Leadership Role

A leadership role is the most pivotal positon in a business. A leader has the power to sink their company or make them soar. Contrary to the popular belief, no one is born a leader. Leaders are made. It takes years of hard work, determination and sacrifice to be a great leader.

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